Planning is mandatory
for business success. Fail to plan and you plan to
fail
Planning is difficult because there is no immediate feedback as to its
value. But if you think of starting and operating your business in the
same
way you might think about climbing a mountain, the purpose and
advantages of planning become clearer.
When you start up the mountain you never know what to expect: sudden change
in
weather, lost or broken equipment, mistakes in maps, an injury. Planning
for these
eventualities will allow you to deal with them and still reach your objective
in spite of
temporary setbacks. On the other hand, lack of planning can spell disaster.
The more
careful the planning, the more likely problems will be anticipated and
not allowed to
interfere with your ultimate business objective.
THE BUSINESS PLAN
Countless books have been written on how to write an "effective" business
plan. The
traditional business plan is a very well defined and structured document.
It is written as a
presentation to lenders, potential investors, and bankers in order to raise
capital. As such,
it is sort of an advertising document and, well, maybe tends to exaggerate
a little.
Although many will argue the business plan is a planning document, it frequently
is not
because of these exaggerations. After a while YOU will start to believe
the business plan ...
even if you know that what is contained within the document is absurd in
places. (Yes sir,
there is no doubt about it, sales will easily double each year ... as long
as we can obtain
adequate financing.)
If your business is going to require investor capital at the onset, you
will need that
traditional business plan. But BEFORE you even get to this point, or if
you are like so many
of us and are starting a small business venture where little or no formal
investment is
needed, you need another plan ... A plan for YOURSELF ... A HONEST plan
for you. You need
a strategic plan.
THE STRATEGIC PLAN
A strategic plan is your plan for success. It will define your business
mission, your present
situation, and where you want to be in three to five years. A strategic
plan, like the
traditional business plan, should be well-structured, and include a number
of short succinct
statements covering the following areas:
Vision Statement
Mission/Purpose Statement
Scope of Business
Assumptions
Goals and Objectives
Risks
Strategies
Progress Reporting Methods
Every statement in your strategic plan will be important since it defines
what your business
will be, what your objectives are, and how you intend to achieve these
objectives. If you
find you cannot write about the areas that are about to be discussed, you
need to stop
and think carefully about your situation until you can. A strategic plan
will allow you to
anticipate problems and to make decisions that will help you meet your
business goals and
objectives. Without a clear goal in mind, the best decision
VISION.
This is a short statement that defines your overall long term goal. This
statement should
define WHAT your business will be. It should be brief (20-30 words) and
clearly define your
customer base and you're providing. Too specific and it's not much of a
vision; too general
and it's unattainable. Your vision should be something to strive for ...
usually a multi-year
effort.
Example: Build an automobile repair business, specializing in Porsche,
that will gain a
reputation for outstanding service within the community and will, first
and foremost, always
be responsive to customers' needs.
MISSION/PURPOSE.
This is a definitive comment that tells WHY you are pursuing your vision.
Why do you want
to start a business? What do you have to give? Keep in mind that a lot
of people have a
vision but very few have a mission ... At least one they are willing to
pursue (many people
shared Martin Luther King's dream but he was the one who also had a mission
to do
something about it).
Example: Make use of my background and experience with Porsche automobiles
to provide
high quality repair and restoration services; to provide jobs for locally
qualified individuals;
to provide for my family's needs
SCOPE.
You must define the boundaries of your business. You cannot be everything
to every-body.
If the scope of your business is too narrow, the probability for success
may be diminished
due to the smaller number of potential customers. If the scope is too broad,
you will never
be able to focus on your objectives.
Example: We will provide our services for all Porsche automobiles with
the exception of the
914 series. Our services will include general repairs and maintenance (less
major body
work), detailing, storage, rebuilding and restoring.
ASSUMPTIONS.
It is important to understand what specific assumptions you are operating
under
concerning your new business, since they determine and dictate how your
business will
grow and prosper. The more specific these assumptions are, the better.
It may require a
little research on your part to lay out these assumptions but the planning
stage is the time
to do it. It is difficult to give general examples, but in keeping with
our Porsche repair
facility, here are a few:
1. I will keep my present job for the next 12-months.
2. There is a significant number of Porsche facilities in the area and
they are not
perceived as doing a good job.
3. I will limit my involvement to 20 hours per week for the first 12-months.
4. I have fifteen customers that I can start with right now whose cars
require major
repairs.
GOALS & OBJECTIVES.
This is a specific list that should include items that can be measured
in terms of
accomplishment and attainment. Goals should be realistic and attainable
within one to
three years.
1. Be able to quit my present job within 12 months.
2. Grow the business to generate $150K gross sales in the first year of
operation.
3. Add 100 new customers by the end of the first year of business.
4. Sponsor a racing team by the third year of business.
RISKS.
Identify as many risks as you can. This might be difficult since it requires
some negative
thinking, but it is important for you to consider the downside in your
planning. You must
identify as many specific risks to your proposed business as possible.
By doing this, you can
more easily plan to deal with the risks.
1. Possible damage or loss of tools, inventory, facility.
2. Loss of customers due to the competition.
3. Loss of employee(s).
4. Loss of an important supplier.
5. Loss of lease, requiring a new location and facility be found
STRATEGIES.
Your strategies are the methods you will use to achieve your goals and
objectives in spite
of the risks.
1. Sponsor a monthly "clinic" in which we will provide the use of my facility
to members
of the local Porsche club. (generates loyal customers)
2. Publish a monthly newsletter for all my customers. (excellent marketing),
and use
direct mail to identify potential customers.
3. Develop two reliable parts suppliers. (guard against loss of one)
4. Constantly reassess pricing with respect to the competition and your
costs.
5. Be an employer worth working for ... treat my employees like the important
asset
they represent.
PROGRESS REPORTING.
A plan written and forgotten does not serve the purpose for which it is
intended. Your
business is dynamic - numerous variables that affect your business are
changing constantly
and your plan must reflect these changes and be updated or modified accordingly.
Furthermore, you continually must assess your performance against the plan.
Revisit your strategic plan monthly and revise and update it as required.
Your planning
efforts, if carefully done in terms of assessing risk and the unexpected,
should help you
maximize your chances for success. You must constantly update your plan
to ensure it is
tracking changes that were not anticipated previously. If you find, by
referring to your
planning documents, you are not making satisfactory progress toward your
goals, you must
be ready to admit failure. Pull up stakes and cut your potential loss.
Perform a post-mortem
and assess the failure. What went wrong? Were the circumstances beyond
or within your
control? Could the event(s) contributing to the failure have been anticipated
and possibly
mitigated?
In the true entrepreneurial spirit, you will probably be involved in a
new business venture
sooner or later and you want to be able to take advantage of your previous
experiences.
By spending time performing a careful assessment of your failure, the lessons
learned will
be documented for future reference.
Lastly, be aware of this very important "planning for failure" truism:
Pay
yourself first or you
may end up with nothing for your efforts.
Do not make the mistake of putting every dollar of profit back into your
business. Your
business may very well prosper for a number of years and then be plunged
into sudden
bankruptcy through no fault of your own. If this happens, and, if you have
not planned
ahead, you may very well have nothing to show for your time or efforts.
Plan for this
disaster by remembering that YOU are the business and deserve to be appropriately
paid
for your efforts. Never forget to pay yourself first. In bad times, the
creed Protect yourself by
placing a certain percentage of your income into a retirement account such
as a SEP or
401K plan. Money in these types of accounts is protected from creditors.
Plan ahead, you
won't be sorry!
SUMMARY
Fail to plan and you plan to fail. Be the exception to the rule - plan,
assess, and plan some
more. You MUST have a clear goal and a well-defined metho-dology for getting
there. Take
all the time necessary to produce a well thought out strategic plan. Plan
for your success
but also plan for failure.
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Robert Sullivan is the author of The Small Business Start-Up Guide, and
United States
Government - New Customer!. He frequently lectures on starting small businesses
and appears
on CNBC's "Minding Your Business" as a small business expert. His books
may be ordered
toll-free by calling 1 800 375 8439.
Robert also developed and maintains an extensive award-winning Internet
website, "The
Small Business Advisor," at http://www.isquare.com
Reprinted from Zongoo! Business |